Refund policy

Refund & Return Policy – User Store
At User Store, customer satisfaction is our priority.

Return Eligibility
Customers can request a return within 7 days of receiving the product.

Return Conditions
Products must:
Be unused
Be in original packaging
Include all accessories and tags

Non-Returnable Items
Used products
Damaged by customer
Personalized/custom items

Refund Process
Once we receive and inspect the returned item, refunds will be processed within 5–7 business days.

Exchange Policy
Exchanges are available only for damaged or defective products.
Cancellation
Orders can be canceled before shipment.

Contact us
For return or refund requests:
Email: shopping@userstore.com